Salem-Keizer Public Schools
Salem-Keizer
Public Schools
Contact
Emergency Closures & Delays
Employment
Pressroom
Volunteer

Translate:


العربية

简体中文

English

Русский

Español

Kiswahili

Tiếng Việt
Support FAQs

I Need Help!

Frequently Asked Questions

Need Help?

We are here to support you.

On this page we have gathered some of the most common questions and requests we have heard from Salem-Keizer families. We hope that these FAQs and their answers provide you some clarification. If you are not able to find your answer, please click on the “I need further support” button at the bottom of the page.

If this is an emergency, please contact 911.

General Information FAQ

When does the school day start?

When does the school day start? What is the bell schedule?

All bell schedules and start times are located on your student’s home school webpage. You can also call the office and ask for school start times.

The School Directory has a list of all Salem-Keizer schools and their contact information.

My child needs school supplies.

My child needs school supplies.

Please contact your home school counselor. They work with Operation School Bell/Assistance League to provide supplies for our students.

The School Directory has a list of schools and contact information.

Where can I access support? I am feeling very overwhelmed with all of the changes due to the COVID-19 Pandemic.

Please ask for help. We have a lot of information about community resources which can help with food, utilities, communication with landlords, mental health (anxiety included!) and many other needs. Please reach out to anyone in our school community to express your needs.

Please view our list of local crisis resources for families.

In addition, Marion County Health & Human Services has established a Warmline to help community members access resources to help them through the COVID-19 pandemic. Learn more about Warmline.

EDGE Enrollment FAQ

How do I unenroll my student from EDGE?

We will have transition points for program changes, rather than having students move between the programs at any time. You will need to contact your home school and EDGE to inquire about this option.

My family’s medical situation has changed, and we need our student to stay home for safety reasons. Is it too late to enroll in EDGE?

My family’s medical situation has changed, and we need our student to stay home for safety reasons. Is it too late to enroll in EDGE?

We understand things may change and families may need to move between learning options. We will have transition points for program changes, rather than having students move between the programs at any time. This will allow for students to become embedded into their programs and establish routines to truly make a decision about their selected model.

I have specific questions regarding EDGE.

I have specific questions regarding EDGE.

Visit Edge’s FAQ page for answers to many questions regarding the EDGE Program.

Specialized Services for My Student FAQs

How is my student’s IEP being implemented with distance learning?

My child receives Special Education Services. How is the IEP going to be implemented with distance learning?

We have Special Education Teachers who will provide specially designed instruction based on a students Present Levels of Academic/Functional Performance, specific goals, and special education services.  All special education services will be provided online with a Special Education Teacher or Instructional Assistant.

How is the 504 Plan going to be implemented with distance learning?

My child has a 504. How is the 504 Plan going to be implemented with distance learning?

Counselors will be reaching out to families to make sure that your child’s 504 accommodation plan is being implemented. Counselors are also connecting with the teachers and staff as well to insure implementation. If you have any questions, please contact your school counselor at the school site.

The School Directory has a list of all Salem-Keizer schools and their contact information.

Having technical issues?

What should I do if the Chromebook is damaged or isn’t working?

Contact your school office

Please return damaged Chromebooks to your enrolled school.
(A list of district schools and contact information is available here.)

Not sure what your assigned school is?

You can find your assigned school with the School Search tool based on your current address.

If I need a Chromebook, what do I need to do?

Contact your school office

Please check in with the office of your enrolled school for Chromebook distribution.
(A list of district schools and contact information is available here.)

Not sure what your assigned school is?

You can find your assigned school with the School Search tool based on your current address.

I am having trouble logging in on the Chromebook.

I am having trouble logging in on the Chromebook.

The “Chromebook Login Issues?” article guides you through steps to get troubleshoot logging into your Chromebook. Available in English, Spanish, Russian, Marshallese, Chuukese, and Swahili.

For other common Chromebook questions, visit the Chromebook FAQ page.

I don’t have Internet access.

I don’t have Internet access.

Contact your school

Please contact your enrolled school for assistance with your internet access.
(A list of district schools and contact information is available here.)

  • EDGE students should contact their neighborhood school.
  • In-district transfer students should contact the school where they are enrolled.

Not sure which school you will go to?

You can find your assigned school with the School Search tool based on your current address.

How do I log onto StudentVUE or ParentVUE?

How do I log onto StudentVUE or ParentVUE?

Visit the ParentVUE/StudentVUE page.

Students can also access the StudentVUE login from the Student Login Portals page.

ParentVUE powered by Synergy

StudentVUE powered by Synergy

I am using my own computer. How do I log in?

I am using my own computer. How do I log in?

For the best experience on a personal device, we recommend using the Chrome browser.

Log into the *browser* using the student account.  By logging into the browser, students have access to their school bookmarks and all the extensions normally used to support Salem-Keizer applications.

Google browser sign in

How do I log in?

In the top right corner of the Chrome window there is a circle icon – it might have your picture, it might be initials, or it might be a generic person icon.  That is where one logs into the Chrome browser.

Credits/Classes FAQs

I want to change a class or I am missing classes.

I want to change a class or I am missing classes.

Our counselors are working diligently on going through all of our schedule requests, but due to the high volume it might take up to two weeks for schedules to be finalized and all of the changes addressed.

At this time we are prioritizing students who are in need of classes or who were placed in the incorrect level of class. Please know that no student will be penalized in their classes for assignments they have missed due to schedule changes being made within the first two weeks.

We are not able to adjust 1st quarter classes based on a change in class preference.

How do I find out what cohort I am in? Can I switch my cohort?

How do I find out what cohort I am in? Can I switch my cohort?

Please call your school building discuss your child’s cohort. They will be able to answer questions specific to your student.

The School Directory has a list of all Salem-Keizer schools and their contact information.

Will attendance be taken?

Will attendance be taken?

Yes, attendance will be taken every morning.

Staff Quick List

Go to Top