Complaint Process

Complaint Process 2017-10-31T12:14:57+00:00
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The district is committed to resolving complaints, in a timely manner, by direct, informal discussions, beginning with the school or department involved. Communication is essential during this process so that the involved parties may better understand the reasons behind each other’s position.

The following is an outline of the district’s complaint process. For a more detailed explanation, please refer to the district’s policy and procedure, ADM-A005 and ADM-P008 attached at the bottom of this web page.

Level One: Informal complaints

  1. You should first discuss the issue directly with the employee involved.
  2. If the issue cannot be resolved, you should present the concern to the principal or supervisor.
  3. If unable to resolve the complaint, you may move to Level Two.
  4. The principal or supervisor will provide information on the formal complaint process.

Level Two:  Formal complaint

You must submit a letter, which includes the following information:

  • your name
  • contact information
  • a description of the incident, including what happened
  • when
  • where
  • names of those involved
  • names of any witnesses
  • student’s name (if appropriate)
  • a description of what actions you have taken to resolve the issue
  • suggestions for resolving the issue (optional)

This letter should be sent to the appropriate principal or supervisor.

Principal/Supervisor Review

  1. Upon receipt of the formal complaint, the principal or supervisor will arrange a conference within ten (10) working days.
  2. The principal or supervisor shall investigate the complaint and provide you with a written decision within ten (10) working days after the conference.
  3. If unable to resolve the complaint at this level, you have the right to request that the level director or central administrator review the decision.
  4. You must submit this request in writing within ten (10) working days of receiving the written decision.

Cabinet Level Review

  1. Upon receipt of your request for review, the director will review the record of the complaint and determine whether further investigation is merited.
  2. If further investigation is not merited, a written decision will be provided to you no later than ten (10) working days after receipt of the formal complaint.
  3. If further investigation is merited, an investigation will begin no later than ten (10) working days after the receipt of the formal complaint.
  4. A written decision will be provided to you no later than ten (10) working days after the investigation concludes.
  5. If unable to resolve the complaint at this level, you have the right to request that the superintendent review the decision.
  6. You must submit this request in writing within ten (10) working days of receiving the written decision.

Appeal to the Superintendent

  1. The superintendent or his/her designee will follow the same steps outlined above.
  2. If dissatisfied with the superintendent’s decision, you have the right to request that the school board chair and vice chair review the decision.
  3. You must submit this request to the superintendent’s office, in writing, within ten (10) working days of receiving the written decision.

Appeal to the School Board Chair and Vice Chair

  1. The school board chairperson and vice chairperson shall review the record of the complaint and determine whether the nature of the complaint and the superintendent’s decision warrants a hearing before the full board.
  2. The decision of the chairperson and vice chairperson will be sent to you in writing no later than ten (10) working days after receipt of the formal complaint.
  3. If a hearing is not granted, you have the right to petition remaining board members requesting a hearing.
  4. The written petition should be filed with the superintendent’s office within ten (10) working days of receiving the written decision of the chair and vice chair.
  5. You will be notified of the outcome of their petition in writing.

Download Attachments

File Description Date added File size
pdf ADM-A005 Complaints Process - English July 10, 2017 12:50 pm 72 KB
pdf ADM-A005 Complaints Process Spanish - para tramitar las quejas de publico July 10, 2017 12:50 pm 72 KB
pdf ADM-P008 Complaints, Public: Process for Resolving - English July 10, 2017 12:50 pm 116 KB
pdf ADM-P008 Complaints, Public: Process for Resolving - Spanish - para tramitar las quejas del público July 10, 2017 12:50 pm 55 KB