District Complaint Process

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The district is committed to resolving complaints, in a timely manner, by direct, informal discussions, beginning with the school or department involved. Communication is essential during this process so that the involved parties may better understand the reasons behind each other’s position. The following is an outline of the district’s complaint process. For a more detailed explanation, please refer to the district’s policy and procedure, ADM-A005 (ADM-A005 in Spanish) and ADM-P008 (ADM-P008 in Spanish).

Process for Resolving Public Complaints

text below is from ADM-P008 (ADM-P008 in Spanish)

Level One

Informal complaints

  1. You should first discuss the issue directly with the employee involved.
  2. If the issue cannot be resolved to the complainant’s satisfaction, the complainant should present the concern to the principal or supervisor with primary responsibility for that area.
  3. If unable to resolve the complaint, you may move to Level Two.
  4. The principal or supervisor will provide information on the formal complaint process.

Level Two

Formal complaint

You must submit a letter, which includes the following information:
  • your name
  • contact information
  • A description of the incident, including what happened, when, where, names of those involved, and names of any witnesses
  • student’s name (if appropriate)
  • a description of what actions the complainant has taken to resolve the issue
  • suggestions for resolving the issue (optional)

This letter should be sent to the appropriate principal or department supervisor.

Level Three

Principal/Supervisor Review

  1. Upon receipt of the formal complaint, the principal or supervisor will arrange a conference within ten (10) working days after receipt of the complaint.
  2. The principal or supervisor shall investigate the complaint and provide you with a written decision within ten (10) working days after the conference.
  3. If unable to resolve the complaint at this level, you have the right to request that the Level Director or Department Administrator review the decision. This request must be submitted in writing within ten (10) working days of the receiving the written decision.

Level Four

 Level Director or Department Administrator Level Review

  1. Upon receipt of your request for review, the director will review the record of the complaint and determine whether further investigation is merited.
  2. If further investigation is not merited, a written decision will be provided to you no later than ten (10) working days after receipt of the formal complaint.
  3. If further investigation is merited, an investigation will begin no later than ten (10) working days after the receipt of the formal complaint.
  4. A written decision will be provided to you no later than ten (10) working days after the investigation concludes.
  5. If unable to resolve the complaint at this level, you have the right to request that the superintendent review the decision.
  6. You must submit this request in writing within ten (10) working days of receiving the written decision.

Level Five

Appeal to the Superintendent

  1. The superintendent or their designee will follow the same steps outlined above.
  2. If dissatisfied with the superintendent’s decision, you have the right to request that the school board chair and vice chair review the decision.
  3. You must submit this request to the superintendent’s office, in writing, within ten (10) working days of receiving the written decision.

Level six

Appeal to the School Board Chair and Vice Chair

  1. The school board chairperson and vice chairperson shall review the record of the complaint and determine whether the nature of the complaint and the superintendent’s decision warrants a hearing before the full board.
  2. The decision of the chairperson and vice chairperson will be sent to you in writing no later than ten (10) working days after receipt of the formal complaint.
  3. If dissatisfied with the decision, you have the right to petition the remaining board members requesting a hearing.
  4. The written petition must be filed with the superintendent’s office within ten (10) working days of receiving the written decision of the chair and vice chair.

Level sEVEN

Petitioning Board Members

  1. The Superintendent or designee will provide the School Board a copy of the petition and a copy of the record of the complaint within ten (10) working days of receiving the petition.
  2. The Board members will review the record of the complaint and submit their individual decision regarding holding a full hearing to the Superintendent, in writing, within ten (10) working days of receiving the record of the complaint.
  3. If there are not four members who agree to hold a hearing, the decision of the Chairperson and Vice-Chairperson will be final. The complainant will be notified of the outcome of their petition in writing.
  4. If four Board members agree, a hearing will be scheduled in accordance with the Oregon Public Meetings Law. The decision of the Board, at the conclusion of the hearing, shall be final.