Network Communications Analyst I

PURPOSE

To improve student achievement through the design and implementation of a stable network infrastructure to include Installation, configuration and maintenance of the district’s local area network (LAN), wide area network (WAN), Internet connectivity, and telecommunications.

The Network Communications Analyst I assists in monitoring the district’s network to ensure consistent availability and performs assigned maintenance on servers, routers, switches, and telecom equipment as necessary.

The Network Communications Analyst I is the entry level position in the Network Services Group.

SUPERVISION RECEIVED AND EXERCISED

Receives specific direction from an Administrator or assigned Team Lead. Works within accepted standards and methodologies with regular supervision while providing ongoing communication to the Team Lead. May participate as part of a project team with specific reporting responsibilities to the Project Lead. Work is reviewed often while in progress and upon completion.

ESSENTIAL FUNCTIONS OF THE JOB

May include, but not limited to, the following

1. Assisting in the administration of the server hardware, network operating system (Microsoft Windows Server) and storage area network (SAN).
2. Assisting in the installation and maintenance of the network server structures (virtualization, high availability) and security schemes (Active Directory).
3. Assisting in the installation and support of server-based applications (e.g. Microsoft Exchange, Structured Query Language (SQL) Server, Identity Lifecycle Manager, Systems Center Configuration Manager, McAfee System Security, Websense Enterprise, CommVault, etc).
4. Assisting in the installation and administration of the network infrastructure (e.g. Cisco routers, switches, firewalls, filtering devices, wireless controllers, access points and Virtual Private Network (VPN)).
5. Assisting in monitoring the network for viruses, malware, or threats of any kind. Assisting in the backup of systems and data.
6. Assisting in the administration of the telecommunications infrastructure (traditional switched, Voice Over Internet Protocol (VOIP)).
7. Assisting in the resolution of data and voice connectivity problems locally and district--wide. Assisting in the resolution of network-based application problems.
8. Interfacing with vendors to diagnose and resolve technical problems. Implementing solutions/changes using scripting methodologies.
9. Participating in the recommendation, creation, and maintenance of district technical standards.
10. Participating in the selection and purchase of new software and hardware that adheres to existing district standards.
11. Assisting in providing on-site technical consultation to schools and departments.
12. Using the existing trouble ticket/support request system to track, document and resolve technical problems
13. Updating and maintaining technical documentation.
14. Establishing effective working relationships with those contacted during the course of work.
15. Communicating clearly, concisely, and effectively, both orally and in writing with technical and non-technical individuals.
16. Maintaining regular and consistent attendance and punctuality. Performing related duties consistent with job description and assignment.

MINIMUM QUALIFICATIONS

Knowledge of:

Computer hardware (desktop and server), desktop operating systems, server operating systems, storage area networks (SAN), routers and switches, telecommunications, Internet Protocol (IP), VOIP, wireless

Ability to

1. Maintain effective working relationships with supervisor, team members, other staff, and the public.
2. Work with Network Communications Analysts II and III’s on problem analysis. Configure and install network hardware and software.
3. Maintain effective working relationships with other staff, students, and the general public.
4. Diagnose problems with network hardware and software. Participate with coworkers as part of project teams.
5. Climb ladders and crawl under desks to hook up systems. Communicate clearly, both orally and in writing.
6. Manage multiple priorities.

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is appropriate. A representative way to obtain the knowledge and abilities would be:

Experience

Five years of experience working within an Information Technology setting; installing both desktop and server hardware and operating systems. Installing and supporting applications, local, client- server and web based. Installing and supporting routers and switches in both a cabled and wireless environment. Working with telecommunications equipment both traditional and VOIP.

Training

Two or four year college degree with academic coursework in Computer Science, Information Systems, Networking, or equivalent.

Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Administrator (CCNA), A+ Certification, Server+ Certification, Network+ Certification may be required of incumbents within this position.

Special Requirements

Possession of, or the ability to obtain an Oregon Driver’s license, must have a safe driving record and provide proof of personal vehicle insurance. Required to have a reliable vehicle at work daily. May be required to transport District equipment in personal vehicle (motorcycles cannot be used to transport District equipment)

Work Environment

1. Variety of locations inside and outside school buildings and offices, including but not limited to office, classroom, lab environments, wiring closets and other utility spaces (attics, crawl spaces).
2. Visiting school and department sites working in cramped spaces; occasional work in a cooled data center.
3. Moderate level of contact with district personnel. Some contact with outside agencies/community.

Physical Requirements

1. Must be able to lift loads of up to 50 pounds; crawl, bend, stoop, twist, lift equipment while troubleshooting or connecting hardware.
2. Perform installation or replacement of hardware inside cramped computer boxes; requires high level of manual dexterity.
3. Frequent reaching, handling, fingering, talking and hearing. Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period. Hearing and speech to communicate in person or over the telephone.
4. Vision: Frequent near acuity; occasional far acuity. Vision to read printed materials, computer screens and/or other monitoring devices.